PRIVACY & FULFILLMENT POLICIES

 

Most Recent Update: October 3, 2024

 

These Privacy & Fulfillment Policies explain how Klaro Group collects, uses, and discloses personal information of its customers, prospective customers, and visitors to its website at www.KlaroGroup.com.

 

COLLECTION OF PERSONAL INFORMATION

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At Klaro Group, we value your privacy. We collect personal information only when necessary for completing contracted work or providing customer support. We do not sell or rent your information to third parties.

Information collected directly from you: We may collect personal information directly from you, for example through a web form, during an online or in-person registration, or while making a reservation. Personal information we collect directly from you may include first and last name, address, email address, and phone number.

Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. Our website may also use cookies to personalize your experience and enable certain features. You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Information collected from our advertising partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include your demographic information and geographic location.

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Customer payment information security: We take your payment security seriously. Klaro Group uses Stripe for processing payments, ensuring that your payment information is secure and protected. All transactions are encrypted and processed using industry-standard security measures.

 

USE OF PERSONAL INFORMATION

We use information collected directly from you to provide you with our products and services, customer service and support, and other relevant information. We may also use this information to market our products and services to you, including by email and text message subject to your consent.

We use information collected automatically from your device to provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts.

We may also use information collected from you and information collected from your device to send you abandoned cart reminders if you added items to your shopping cart but did not complete check out.

We use information collected from our advertising partners to market our products and services to you.

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Mobile phone contact information will not be shared or sold to third parties for marketing purposes.

 

DISCLOSURE OF PERSONAL INFORMATION

We may use third-party service providers to assist us with providing and marketing our products and services to you and we may share your information with such third parties for these limited purposes.

 

• We use Google for our email marketing and Dialpad for text message communications. We do not currently run email or text message campaigns.

• We use Google Analytics to help us understand how visitors interact with our website. Google Analytics uses and processes your information in accordance with its privacy policy available at https://policies.google.com/privacy?hl=en

• We use Stripe as our payment processor. Stripe uses and processes your payment information in accordance with its privacy policy available at https://stripe.com/privacy

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

EMAIL AND TEXT MESSAGE COMMUNICATIONS

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us.

YOUR PRIVACY RIGHTS

You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at Khill@klarogroup.com​

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CHANGES TO THE THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Please review it frequently.

CONTACT INFORMATION

If you have any questions about this policy or our privacy practices, please contact us at khill@klarogroup.com

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FULFILLMENT POLICY

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All purchases made on klarogroup.com are conducted in United States Dollars (USD). For any inquiries or assistance, please contact our customer service team at:

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• Email: ncontag@klarogroup.com

• Phone: (612) 656-9238

• Business Hours: Monday to Friday, 9 AM to 5 PM (CST)

• Business address: Klaro Group, 2136 Ford Parkway #8075, Saint Paul, MN 55116

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All invoice payments are final. Klaro Group does not issue refunds or accept cancellations after payment is received.

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We accept the following credit cards:

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• Visa

• MasterCard

• American Express

• Discover